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Applying data-driven automation to processes and operations can have a transformative effect on your teams and customer experience. By leveraging computer vision, you can accelerate time-consuming underwriting and claims procedures and automatically extract information about the vehicle or identify damages.
Smart integration and machine learning can help you expedite the processes involved in booking replacement vehicles and managing shared mobility claims. Process simplicity and quick turnaround benefit everyone and improve customer satisfaction.
Download the ebook and learn how to leverage AI to automate and accelerate your services
With ready-to-use services and solutions offered by cloud providers and consultancy companies, AI technology becomes much more accessible and easily consumable. Bots, APIs, and other cloud-based services can be easily integrated into new and existing applications and systems and enhance them with AI capabilities allowing to automate repeatable and time-consuming tasks.
Computer vision technology is able to process real-world information more precisely, faster, and more objectively than humans. Visual information – such as photos, images, digitized documents, or CCTV video streams - is present and analyzed at almost every stage of the insurance value chain. ML models specializing in image recognition and video processing can improve user experience, help reduce expenses, or even free up personnel from time-consuming and low added value tasks.
Enabling mobile channels for insurance customers is essential in the digital transformation era. Taking the mobile experience further and leveraging touchless interfaces, biometrics, proximity, and location-based automation becomes even more crucial within the mobility insurance space and related shared mobility products and services.
Deep learning and convolutional neural networks are excellent methods for image processing and analysis. CNN models can accurately identify and classify objects in pictures as well as find and recognize patterns. These capabilities make them very effective in detecting external vehicle damage such as scratches or bumps. The AI-powered automation can significantly speed up insurance policy applications processing and claims processing.
Automating processes is equally vital for customer satisfaction and your teams’ efficiency. Many of the simple, manual tasks that take time and are tedious can be improved by applying smart solutions. Your underwriting and claims teams handle large volumes of customer vehicle photos. Grape Up can help you leverage computer vision to extract vehicle details from pictures to help underwriters validate car insurance applications faster and enable claim processors to verify reported claims at a rapid pace.
Claims can make or break an insurer’s reputation. This is the stage at which customers’ experience can determine whether they will remain long-term clients or look for options when the policy ends. Coping with the stress of being in an accident or having a breakdown is difficult enough without needing to arrange for a replacement vehicle. You can streamline that process and provide your customers with a touchless rental experience. Grape Up will support you in integrating with rental car providers and in automating the process so that your clients can find and book the nearest available vehicle and start using it immediately.
Assessing the general condition of a vehicle when a customer applies for the policy allows for ensuring that later they do not file a claim for previous damages. Similarly, while submitting a claim, it is necessary to check the vehicle for new damage before proceeding with general inspection at the repair shop. By applying computer vision to car photos, the damage detection process can be simplified and accelerated. The damage will be automatically flagged, and your underwriting and claims teams will be able to operate more efficiently.
Managing shared mobility claims can be really challenging. Shared mobility clients expect it to be straightforward, convenient, and fast, so when there is an accident, they hold similar expectations regarding the claim resolution process. Processing these claims is a complex task as there are multiple parties involved protected by different policies. You can improve both adjuster and client experience by leveraging smart automation and building systems that will allow you to process the claims faster and easier.
The leading rental enterprise teamed up with Grape Up to provide counter-less rental services and a touchless experience for their customers. By leveraging a powerful touchless platform and telematics system used by the rental enterprise, the company was able to build a more customer-friendly solution and tackle more business challenges, such as efficient stolen car […]
The leading rental enterprise teamed up with Grape Up to provide counter-less rental services and a touchless experience for their customers...
Telematics / App
Thanks to advancements in connected car technologies and the accessibility of personal mobile devices, insurers can roll out telem
Insurance has always been an industry that relied heavily on data. But these days, it is even more so than in the past. The consta