Optimizing Operations with Generative AI Chatbot


Optimizing Operations with Generative AI Chatbot

Case study: creating a generative AI chatbot to enhance operational efficiency by providing access to diverse company data sources and generating context-aware responses.


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A smart chatbot solution for AI-driven operational excellence


A long-standing client commissioned Grape Up to develop a chatbot using advanced generative AI LLMs technology to enhance their daily operations by answering questions regarding customers. The project focused on integrating the chatbot with diverse data sources:

  • Files sorted by topics with an intricate permissions system,
  • Relational databases containing detailed company and project information,
  • Internal databases such as Jira, Confluence, and SAP.

 

The goal was to create a system where the chatbot not only retrieves information but understands the context of user queries, all through a user-friendly interface that is accessible company-wide. The chatbot’s vector search mechanism was specially designed to align with user permissions and authorization, ensuring secure and relevant data retrieval.

The outcome was a knowledge access tool adept at generating context-aware responses by analyzing user files, databases, and broad knowledge bases. This solution marked a leap towards an AI-enhanced operational framework, revolutionizing how the company engages with its data.



Generative AI Chatbot


Custom enterprise-level GenAI chatbot development


See how we can help you build a GenAI Chatbot that enhances your company’s knowledge discovery! Reach out to us and book a consultation.



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The controller of the data within the scope provided above is Grape Up Spółka z ograniczoną odpowiedzialnością with its seat in Żółkiewskiego 17A, 31-539 Kraków, Poland, KRS no. 0000513816. The data will be processed in order to contact you and in case you give us your consent - to provide information about our products and services. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: info@grapeup.com. For full information about processing of personal data please visit Privacy Policy.


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The controller of the data within the scope provided above is Grape Up Spółka z ograniczoną odpowiedzialnością with its seat in Żółkiewskiego 17A, 31-539 Kraków, Poland, KRS no. 0000513816. The data will be processed in order to contact you and in case you give us your consent - to provide information about our products and services. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: info@grapeup.com. For full information about processing of personal data please visit Privacy Policy.