A long-standing client commissioned Grape Up to develop a chatbot using advanced generative AI LLMs technology to enhance their daily operations by answering questions regarding customers. The project focused on integrating the chatbot with diverse data sources:
The goal was to create a system where the chatbot not only retrieves information but understands the context of user queries, all through a user-friendly interface that is accessible company-wide. The chatbot’s vector search mechanism was specially designed to align with user permissions and authorization, ensuring secure and relevant data retrieval.
The outcome was a knowledge access tool adept at generating context-aware responses by analyzing user files, databases, and broad knowledge bases. This solution marked a leap towards an AI-enhanced operational framework, revolutionizing how the company engages with its data.