From silos to synergy: How LLM Hubs facilitate chatbot integration

Legacy systems often struggle with performance, are vulnerable to security issues, and are expensive to maintain. Despite these challenges,  over 65% of enterprises still rely on them for critical operations.

At the same time, modernization is becoming a pressing business need, with the application modernization services market valued at  $17.8 billion in 2023 and expected to grow at a CAGR of 16.7%.

This growth highlights a clear trend:  businesses recognize the need to update outdated systems to keep pace with industry demands.

The  journey toward modernization varies widely. While 75% of organizations have started modernization projects, only 18% have reached a state of continuous improvement.

 Data source: https://www.redhat.com/en/resources/app-modernization-report

For many, the process remains challenging, with a staggering  74% of companies failing to complete their legacy modernization efforts. Security and efficiency are the primary drivers, with over half of surveyed companies citing these as key motivators.

Given these complexities, the question arises:  Could Generative AI simplify and accelerate this process?

With the surging adoption rates of AI technology, it’s worth exploring if  Generative AI has a role in rewriting legacy systems.

This article explores LLM comparison, evaluating GenAI tools' strengths, weaknesses, and potential risks. The decision to use them ultimately lies with you.

Here's what we'll discuss:

•  Why Generative AI?
•  The research methodology
•  Generative AI tools: six contenders for LLM comparison  
   
  •    OpenAI backed by ChatGPT-4o  
   
  •    Claude-3-sonnet  
   
  •    Claude-3-opus  
   
  •    Claude-3-haiku  
   
  •    Gemini 1.5 Flash  
   
  •    Gemini 1.5 Pro  
   
•  Comparison summary

Why Generative AI?

Traditionally, updating outdated systems has been a labor-intensive and error-prone process. Generative AI offers a solution by automating code translation, ensuring consistency and efficiency. This accelerates the  modernization of legacy systems and supports cross-platform development and refactoring.

As businesses aim to remain competitive, using Generative AI for code transformation is crucial, allowing them to fully use modern technologies while reducing manual rewrite risks.

Here are key reasons to consider its use:

•     Uncovering       dependencies and       business       logic    - Generative AI can dissect legacy code to reveal dependencies and embedded business logic, ensuring essential functionalities are retained and improved in the updated system.

•     Decreased       development       time and       expenses    - automation drastically reduces the time and resources required for system re-writing. Quicker development cycles and fewer human hours needed for coding and testing decrease the overall project cost.

•     Consistency and       accuracy    - manual code translation is prone to human error. AI models ensure consistent and accurate code conversion, minimizing bugs and enhancing reliability.

•     Optimized       performance    - Generative AI facilitates the creation of optimized code from the beginning, incorporating advanced algorithms that enhance efficiency and adaptability, often lacking in older systems.

The LLM comparison research methodology

It could be tough to compare different Generative AI models to each other. It’s hard to find the same criteria for available tools. Some are web-based, some are restricted to a specific IDE, some offer a “chat” feature, and others only propose a code.

As our goal was the  re-writing of existing projects , we aimed to create an LLM comparison based on the following six main challenges while working with existing code:

•     Analyzing       project       architecture    -  understanding the architecture is crucial for maintaining the system's integrity during re-writing. It ensures the new code aligns with the original design principles and system structure.

•     Analyzing       data flows    - proper analysis of data flows is essential to ensure that data is processed correctly and efficiently in the re-written application. This helps maintain functionality and performance.

•     Generating       historical       b acklog    -  this involves querying the Generative AI to create Jira (or any other tracking system) tickets that could potentially be used to rebuild the system from scratch. The aim is to replicate the workflow of the initial project implementation. These "tickets" should include component descriptions and acceptance criteria.

•     Converting       code from       one       programming       language to       another    -  language conversion is often necessary to leverage modern technologies. Accurate translation preserves functionality and enables integration with contemporary systems.

•     Generating       new       code    -  the ability to generate new code, such as test cases or additional features, is important for enhancing the application's capabilities and ensuring comprehensive testing.

•     Privacy and       security of       a       Generative AI       tool    - businesses are concerned about sharing their source codebase with the public internet. Therefore, work with Generative AI must occur in an isolated environment to protect sensitive data.

Source projects overview

To test the capabilities of Generative AI, we used two projects:

•     Simple CRUD application    - The project utilizes .Net Core as its framework, with Entity Framework Core serving as the ORM and SQL Server as the relational database. The target application is a backend system built with Java 17 and Spring Boot 3.

•     Microservice-based application    - The application is developed with .Net Core as its framework, Entity Framework Core as the ORM, and the Command Query Responsibility Segregation (CQRS) pattern for handling entity operations. The target system includes a microservice-based backend built with Java 17 and Spring Boot 3, alongside a frontend developed using the React framework

Generative AI tools: six contenders for LLM comparison

In this article, we will compare six different Generative AI tools used in these example projects:

•  OpenAI backed by ChatGPT-4o  with a context of 128k tokens
•  Claude-3-sonnet - context of 200k tokens
•  Claude-3-opus - context of 200k tokens
•  Claude-3-haiku - context of 200k tokens
•  Gemini 1.5 Flash - context of 1M tokens
•  Gemini 1.5 Pro  - context of 2M tokens

OpenAI

OpenAI's ChatGPT-4o represents an advanced language model that showcases the leading edge of artificial intelligence technology. Known for its conversational prowess and ability to manage extensive contexts, it offers great potential for explaining and generating code.

•     Analyzing       project       architecture  

ChatGPT faces challenges in analyzing project architecture due to its abstract nature and the high-level understanding required. The model struggles with grasping the full context and intricacies of architectural design, as it lacks the ability to comprehend abstract concepts and relationships not explicitly defined in the code.

•     Analyzing       data flows      

ChatGPT performs better at analyzing data flows within a program. It can effectively trace how data moves through a program by examining function calls, variable assignments, and other code structures. This task aligns well with ChatGPT's pattern recognition capabilities, making it a suitable application for the model.

•     Generating       historical       backlog  

When given a project architecture as input, OpenAI can generate high-level epics that capture the project's overall goals and objectives. However, it struggles to produce detailed user stories suitable for project management tools like Jira, often lacking the necessary detail and precision for effective use.

•     Converting       code from       one       programming       language to       another  

ChatGPT performs reasonably well in converting code, such as from C# to Java Spring Boot, by mapping similar constructs and generating syntactically correct code. However, it encounters limitations when there is no direct mapping between frameworks, as it lacks the deep semantic understanding needed to translate unique framework-specific features.

•     Generating       new       code  

ChatGPT excels in generating new code, particularly for unit tests and integration tests. Given a piece of code and a prompt, it can generate tests that accurately verify the code's functionality, showcasing its strength in this area.

•     Privacy and       security of       the       Generative AI       tool  

OpenAI's ChatGPT, like many cloud-based AI services, typically operates over the internet. However, there are solutions to using it in an isolated private environment without sharing code or sensitive data on the public internet. To achieve this, on-premise deployments such as Azure OpenAI can be used, a service offered by Microsoft where OpenAI models can be accessed within Azure's secure cloud environment.

 Best tip

 Use Reinforcement Learning from Human Feedback (RLHF): If possible, use RLHF to fine-tune GPT-4. This involves providing feedback on the AI's outputs, which it can then use to improve future outputs. This can be particularly useful for complex tasks like code migration.

 Overall

OpenAI's ChatGPT-4o is a mature and robust language model that provides substantial support to developers in complex scenarios. It excels in tasks like code conversion between programming languages, ensuring accurate translation while maintaining functionality.

•  Possibilities 3/5
•  Correctness 3/5
•  Privacy 5/5
•  Maturity 4/5

 Overall score: 4/5

Claude-3-sonnet

Claude-3-Sonnet is a language model developed by Anthropic, designed to provide advanced natural language processing capabilities. Its architecture is optimized for maintaining context over extended interactions, offering a balance of intelligence and speed.

•     Analyzing       project       architecture  

Claude-3-Sonnet excels in analyzing and comprehending the architecture of existing projects. When presented with a codebase, it provides detailed insights into the project's structure, identifying components, modules, and their interdependencies. Claude-3-Sonnet offers a comprehensive breakdown of project architecture, including class hierarchies, design patterns, and architectural principles employed.

•     Analyzing       data       flows  

It struggles to grasp the full context and nuances of data flows, particularly in complex systems with sophisticated data transformations and conditional logic. This limitation can pose challenges when rewriting projects that heavily rely on intricate data flows or involve sophisticated data processing pipelines, necessitating manual intervention and verification by human developers.

•     Generating       historical       backlog  

Claude-3-Sonnet can provide high-level epics that cover main functions and components when prompted with a project's architecture. However, they lack detailed acceptance criteria and business requirements. While it may propose user stories to map to the epics, these stories will also lack the details needed to create backlog items. It can help capture some user goals without clear confirmation points for completion.

•     Converting       code from       one       programming  language to  another  

Claude-3-Sonnet showcases impressive capabilities in converting code, such as translating C# code to Java Spring Boot applications. It effectively translates the logic and functionality of the original codebase into a new implementation, leveraging framework conventions and best practices. However, limitations arise when there is no direct mapping between frameworks, requiring additional manual adjustments and optimizations by developers.

•     Generating       new       code  

Claude-3-Sonnet demonstrates remarkable proficiency in generating new code, particularly in unit and integration tests. The AI tool can analyze existing codebases and automatically generate comprehensive test suites covering various scenarios and edge cases.

•     Privacy and       security of       the       Generative AI       tool  

Unfortunately, Anthropic's privacy policy is quite confusing. Before January 2024, they used clients’ data to train their models. The updated legal document ostensibly provides protections and transparency for Anthropic's commercial clients, but it’s recommended to consider the privacy of your data while using Claude.

 Best tip

 Be specific and detailed : provide the GenerativeAI with specific and detailed prompts to ensure it understands the task accurately. This includes clear descriptions of what needs to be rewritten, any constraints, and desired outcomes.

 Overall

The model's ability to generate coherent and contextually relevant content makes it a valuable tool for developers and businesses seeking to enhance their AI-driven solutions. However, the model might have difficulty fully grasping intricate data flows, especially in systems with complex transformations and conditional logic.

•  Possibilities 3/5
•  Correctness 3/5
•  Privacy 3/5
•  Maturity 3/5

 Overall score: 3/5

Claude-3-opus

Claude-3-Opus is another language model by Anthropic, designed for handling more extensive and complex interactions. This version of Claude models focuses on delivering high-quality code generation and analysis with high precision.

•     Analyzing       project       architecture  

With its advanced natural language processing capabilities, it thoroughly examines the codebase, identifying various components, their relationships, and the overall structure. This analysis provides valuable insights into the project's design, enabling developers to understand the system's organization better and make decisions about potential refactoring or optimization efforts.

•     Analyzing       data       flows  

While Claude-3-Opus performs reasonably well in analyzing data flows within a project, it may lack the context necessary to fully comprehend all possible scenarios. However, compared to Claude-3-sonnet, it demonstrates improved capabilities in this area. By examining the flow of data through the application, it can identify potential bottlenecks, inefficiencies, or areas where data integrity might be compromised.

•     Generating       historical       backlog  

By providing the project architecture as an input prompt, it effectively creates high-level epics that encapsulate essential features and functionalities. One of its key strengths is generating detailed and precise acceptance criteria for each epic. However, it may struggle to create granular Jira user stories. Compared to other Claude models, Claude-3-Opus demonstrates superior performance in generating historical backlog based on project architecture.

•     Converting       code from       one       programming       language to       another  

Claude-3-Opus shows promising capabilities in converting code from one programming language to another, particularly in converting C# code to Java Spring Boot, a popular Java framework for building web applications. However, it has limitations when there is no direct mapping between frameworks in different programming languages.

•     Generating       new       code  

The AI tool demonstrates proficiency in generating both unit tests and integration tests for existing codebases. By leveraging its understanding of the project's architecture and data flows, Claude-3-Opus generates comprehensive test suites, ensuring thorough coverage and improving the overall quality of the codebase.

•     Privacy and       security of       the       Generative AI       tool  

Like other Anthropic models, you need to consider the privacy of your data. For specific details about Anthropic's data privacy and security practices, it would be better to contact them directly.

 Best tip

 Break down the existing project into components and functionality that need to be recreated. Reducing input complexity minimizes the risk of errors in output.

 Overall

Claude-3-Opus's strengths are analyzing project architecture and data flows, converting code between languages, and generating new code, which makes the development process easier and improves code quality. This tool empowers developers to quickly deliver high-quality software solutions.

•  Possibilities 4/5
•  Correctness 4/5
•  Privacy 3/5
•  Maturity 4/5

 Overall score: 4/5

Claude-3-haiku

Claude-3-Haiku is part of Anthropic's suite of Generative AI models, declared as the fastest and most compact model in the Claude family for near-instant responsiveness. It excels in answering simple queries and requests with exceptional speed.

•     Analyzing       project       architecture  

Claude-3-Haiku struggles with analyzing project architecture. The model tends to generate overly general responses that closely resemble the input data, limiting its ability to provide meaningful insights into a project's overall structure and organization.

•     Analyzing       data       flows  

Similar to its limitations in project architecture analysis, Claude-3-Haiku fails to effectively group components based on their data flow relationships. This lack of precision makes it difficult to clearly understand how data moves throughout the system.

•     Generating       historical       backlog  

Claude-3-Haiku is unable to generate Jira user stories effectively. It struggles to produce user stories that meet the standard format and detail required for project management. Additionally, its performance generating high-level epics is unsatisfactory, lacking detailed acceptance criteria and business requirements. These limitations likely stem from its training data, which focused on short forms and concise prompts, restricting its ability to handle more extensive and detailed inputs.

•     Converting       code from       one       programming       language to       another  

Claude-3-Haiku proved good at converting code between programming languages, demonstrating an impressive ability to accurately translate code snippets while preserving original functionality and structure.

•     Generating       new       code  

Claude-3-Haiku performs well in generating new code, comparable to other Claude-3 models. It can produce code snippets based on given requirements or specifications, providing a useful starting point for developers.

•     Privacy and       security of       the       Generative AI       tool  

Similar to other Anthropic models, you need to consider the privacy of your data, although according to official documentation, Claude 3 Haiku prioritizes enterprise-grade security and robustness. Also, keep in mind that security policies may vary for different Anthropic models.

 Best tip

 Be aware of Claude-3-haiku capabilities : Claude-3-haiku is a natural language processing model trained on short form. It is not designed for complex tasks like converting a project from one programming language to another.

 Overall

Its fast response time is a notable advantage, but its performance suffers when dealing with larger prompts and more intricate tasks. Other tools or manual analysis may prove more effective in analyzing project architecture and data flows. However, Claude-3-Haiku can be a valuable asset in a developer's toolkit for straightforward code conversion and generation tasks.

•  Possibilities 2/5
•  Correctness 2/5
•  Privacy 3/5
•  Maturity 2/5

 Overall score: 2/5

Gemini 1.5 Flash

Gemini 1.5 Flash represents Google's commitment to advancing AI technology; it is designed to handle a wide range of natural language processing tasks, from text generation to complex data analysis. Google presents Gemini Flash as a lightweight, fast, and cost-efficient model featuring multimodal reasoning and a breakthrough long context window of up to one million tokens.

•     Analyzing       project       architecture  

Gemini Flash's performance in analyzing project architecture was found to be suboptimal. The AI tool struggled to provide concrete and actionable insights, often generating abstract and high-level observations instead.

•     Analyzing       data       flows  

It effectively identified and traced the flow of data between different components and modules, offering developers valuable insights into how information is processed and transformed throughout the system. This capability aids in understanding the existing codebase and identifying potential bottlenecks or inefficiencies. However, the effectiveness of data flow analysis may vary depending on the project's complexity and size.

•     Generating       historical       backlog  

Gemini Flash can synthesize meaningful epics that capture overarching goals and functionalities required for the project by analyzing architectural components, dependencies, and interactions within a software system. However, it may fall short of providing granular acceptance criteria and detailed business requirements. The generated epics often lack the precision and specificity needed for effective backlog management and task execution, and it struggles to generate Jira user stories.

•     Converting       code from       one       programming       language to       another  

Gemini Flash showed promising results in converting code from one programming language to another, particularly when translating from C# to Java Spring Boot. It successfully mapped and transformed language-specific constructs, such as syntax, data types, and control structures. However, limitations exist, especially when dealing with frameworks or libraries that do not have direct equivalents in the target language.

•     Generating       new       code  

Gemini Flash excels in generating new code, including test cases and additional features, enhancing application reliability and functionality. It analyzed the existing codebase and generated test cases that cover various scenarios and edge cases.

•     Privacy and       security of       the       Generative AI       tool  

Google was one of the first in the industry to publish an  AI/ML privacy commitment , which outlines our belief that customers should have the highest level of security and control over their data stored in the cloud. That commitment extends to Google Cloud Generative AI products. You can set up a Gemini AI model in Google Cloud and use an encrypted TLS connection over the internet to connect from your on-premises environment to Google Cloud.

 Best tip

 Use prompt engineering: Starting by providing necessary background information or context within the prompt helps the model understand the task's scope and nuances. It's beneficial to experiment with different phrasing and structures; refining prompts iteratively based on the quality of the outputs. Specifying any constraints or requirements directly in the prompt can further tailor the model's output to meet your needs.

 Overall

By using its AI capabilities in data flow analysis, code translation, and test creation, developers can optimize their workflow and concentrate on strategic tasks. However, it is important to remember that Gemini Flash is optimized for high-speed processing, which makes it less effective for complex tasks.

•  Possibilities 2/5
•  Correctness 2/5
•  Privacy 5/5
•  Maturity 2/5

 Overall score: 2/5

Gemini 1.5 Pro

Gemini 1.5 Pro is the largest and most capable model created by Google, designed for handling highly complex tasks. While it is the slowest among its counterparts, it offers significant capabilities. The model targets professionals and developers needing a reliable assistant for intricate tasks.

•     Analyzing       project       architecture  

Gemini Pro is highly effective in analyzing and understanding the architecture of existing programming projects, surpassing Gemini Flash in this area. It provides detailed insights into project structure and component relationships.

•     Analyzing       data       flows  

The model demonstrates proficiency in analyzing data flows, similar to its performance in project architecture analysis. It accurately traces and understands data movement throughout the codebase, identifying how information is processed and exchanged between modules.

•     Generating       historical       backlog  

By using project architecture as an input, it creates high-level epics that encapsulate main features and functionalities. While it may not generate specific Jira user stories, it excels at providing detailed acceptance criteria and precise details for each epic.

•     Converting       code from       one       programming       language to       another  

The model shows impressive results in code conversion, particularly from C# to Java Spring Boot. It effectively maps and transforms syntax, data structures, and constructs between languages. However, limitations exist when there is no direct mapping between frameworks or libraries.

•     Generating       now       code  

Gemini Pro excels in generating new code, especially for unit and integration tests. It analyzes the existing codebase, understands functionality and requirements, and automatically generates comprehensive test cases.

•     Privacy and       security of       the       Generative AI       tool  

Similarly to other Gemini models, Gemini Pro is packed with advanced security and data governance features, making it ideal for organizations with strict data security requirements.

 Best tip

 Manage context: Gemini Pro incorporates previous prompts into its input when generating responses. This use of historical context can significantly influence the model's output and lead to different responses. Include only the necessary information in your input to avoid overwhelming the model with irrelevant details.

 Overall

Gemini Pro shows remarkable capabilities in areas such as project architecture analysis, data flow understanding, code conversion, and new code generation. However, there may be instances where the AI encounters challenges or limitations, especially with complex or highly specialized codebases. As such, while Gemini Pro offers significant advantages, developers should remain mindful of its current boundaries and use human expertise when necessary.

•  Possibilities 4/5
•  Correctness 3/5
•  Privacy 5/5
•  Maturity 3/5

 Overall score: 4/5

LLM comparison summary

Embrace AI-driven approach to legacy code modernization

Generative AI offers practical support for rewriting legacy systems. While tools like GPT-4o and Claude-3-opus can’t fully automate the process, they excel in tasks like analyzing codebases and refining requirements. Combined with advanced platforms for data analysis and workflows, they help create a more efficient and precise redevelopment process.

This synergy allows developers to focus on essential tasks, reducing project timelines and improving outcomes.

In today's fast-paced digital landscape, businesses constantly seek ways to boost efficiency and cut costs. With the rising demand for seamless customer interactions and smoother internal processes, large corporations are turning to innovative solutions like chatbots. These AI-driven tools hold the potential to revolutionize operations, but their implementation isn't always straightforward.

The rapid advancements in AI technology make it challenging to predict future developments. For example, consider the differences in image generation technology that occurred over just two years:

 Source: https://medium.com/@junehao/comparing-ai-generated-images-two-years-apart-2022-vs-2024-6c3c4670b905

Find more examples in  this blog post .

This text explores the requirements for an LLM Hub platform, highlighting how it can address implementation challenges, including the rapid development of AI solutions, and unlock new opportunities for innovation and efficiency. Understanding the importance of a well-designed LLM Hub platform empowers businesses to make informed decisions about their chatbot initiatives and embark on a confident path toward digital transformation.

Key benefits of implementing chatbots

Several factors fuel the desire for easy and affordable chatbot solutions.

•  Firstly, businesses recognize the potential of chatbots to     improve customer service    by providing 24/7 support, handling routine inquiries, and reducing wait times.
•  Secondly, chatbots can     automate repetitive tasks    , freeing up human employees for more complex and creative work.
•  Finally, chatbots can     boost operational efficiency    by streamlining processes across various departments, from customer service to HR.

However, deploying and managing chatbots across diverse departments and functions can be complex and challenging. Integrating chatbots with existing systems, ensuring they understand and respond accurately to a wide range of inquiries, and maintaining them with regular updates requires significant technical expertise and resources.

This is where  LLM Hubs come into play.

What is an LLM Hub?

An LLM Hub is a centralized platform designed to simplify the deployment and management of multiple chatbots within an organization. It provides a single interface to oversee various AI-driven tools, ensuring they work seamlessly together. By centralizing these functions, an LLM Hub makes implementing updates, maintaining security standards, and managing data sources easier.

This centralization allows for consistent and efficient management, reducing the complexity and cost associated with deploying and maintaining chatbot solutions across different departments and functions.

Why does your organization need an LLM Hub?

The need for such solutions is clear. Without the adoption of AI tools, businesses risk falling behind quickly. Furthermore, if companies neglect to manage AI usage, employees might use AI tools independently, leading to potential data leaks. One example of this risk is  described in an article detailing leaked conversations using ChatGPT, where sensitive information, including system login credentials, was exposed during a system troubleshooting session at a pharmacy drug portal.

Cost is another critical factor. The affordability of deploying chatbots at scale depends on licensing fees, infrastructure costs, and maintenance expenses. A comprehensive LLM Hub platform that is both cost-effective and scalable allows businesses to adopt chatbot technology with minimal financial risk.

Considerations for the LLM Hub implementation

However, achieving this requires careful planning. Let’s consider, for example,  data security . To provide answers tailored to employees and potential customers, we need to integrate the models with extensive data sources. These data sources can be vast, and there is a significant risk of inadvertently revealing more information than intended. The weakest link in any company's security chain is often human error, and the same applies to chatbots. They can make mistakes, and end users may exploit these vulnerabilities through clever manipulation techniques.

We can implement robust tools to monitor and control the information being sent to users. This capability can be applied to every chatbot assistant within our ecosystem, ensuring that sensitive data is protected. The security tools we use - including encryption, authentication mechanisms, and role-based access control - can be easily implemented and tailored for each assistant in our LLM Hub or configured centrally for the entire Hub, depending on the specific needs and policies of the organization.

 As mentioned, deploying, and     managing chatbots across diverse departments    and functions can also be complex and challenging.  Efficient development is crucial for organizations seeking to  stay compliant with regulatory requirements and internal policies while maximizing operational effectiveness. This requires utilizing standardized templates or blueprints within an LLM Hub, which not only accelerates development but also ensures consistency and compliance across all chatbots.

Additionally, LLM Hubs offer robust tools for compliance management and control, enabling organizations to monitor and enforce regulatory standards, access controls, and data protection measures seamlessly. These features play a pivotal role in reducing the complexity and cost associated with deploying and maintaining chatbot solutions while simultaneously safeguarding sensitive data and mitigating compliance risks.

In the following chapter, we will delve into the specific technical requirements necessary for the successful implementation of an LLM Hub platform, addressing the challenges and opportunities it presents.

LLM Hub - technical requirements

Several key technical requirements must be met to ensure that LLM Hub functions effectively within the organization's AI ecosystem. These requirements focus on  data integration, adaptability, integration methods, and security measures . For this use case, 4 major requirements were set based on the business problem we want to solve.

•     Independent Integration of Internal Data Sources:    The LLM Hub should seamlessly integrate with the organization's existing data sources. This ensures that data from different departments or sources within the organization can be seamlessly incorporated into the LLM Hub. It enables the creation of chatbots that leverage valuable internal data, regardless of the specific chatbot's function. Data owners can deliver data sources, which promotes flexibility and scalability for diverse use cases.  
   
  
•     Easy Onboarding of New Use Cases:    The LLM Hub should streamline the process of adding new chatbots and functionalities. Ideally, the system should allow the creation of reusable solutions and data tools. This means the ability to quickly create a chatbot and plug in data tools, such as internal data sources or web search functionalities into it. This reusability minimizes development time and resources required for each new chatbot, accelerating AI deployment.  
   
  
•     Security Verification Layer for the Entire Platform:    Security is paramount in LLM-Hub development when dealing with sensitive data and infinite user interactions. The LLM Hub must be equipped with robust security measures to protect user privacy and prevent unauthorized access or malicious activities. Additionally, a question-answer verification layer must be implemented to ensure the accuracy and reliability of the information provided by the chatbots.  
   
  
•     Possibility of Various Integrations with the Assistant Itself:    The LLM Hub should offer diverse integration options for AI assistants. Interaction between users and chatbots within the Hub should be available regardless of the communication platform. Whether users prefer to engage via an API, a messaging platform like Microsoft Teams, or a web-based interface, the LLM Hub should accommodate diverse integration options to meet user preferences and operational needs.

High-level design of the LLM Hub

A well-designed LLM Hub platform is key to unlocking the true potential of chatbots within an organization. However, building such a platform requires careful consideration of various technical requirements. In the previous section, we outlined four key requirements. Now, we will take an iterative approach to unveil the LLM Hub architecture.

Data sources integration

Figure 1

The architectural diagram in Figure 1 displays a design that prioritizes independent integration of internal data sources. Let us break down the key components and how they contribute to achieving the goal:

•     Domain Knowledge Storage       (DKS)    – knowledge storage acts as a central repository for all the data extracted from the internal source. Here, the data is organized using a standardized schema for all domain knowledge storages. This schema defines the structure and meaning of the data (metadata), making it easier for chatbots to understand and query the information they need regardless of the original source.
•     Data Loaders –    data loaders act as bridges between the LLM Hub and specific data sources within the organization. Each loader can be configured and created independently using its native protocols (APIs, events, etc.), resulting in structured knowledge in DKS. This ensures that LLM Hub can integrate with a wide variety of data sources without requiring significant modifications in the assistant. Data Loaders, along with DKS, can be provided by data owners who are experts in the given domain.
•     Assistant    – represents a chatbot that can be built using the LLM Hub platform. It uses the RAG approach, getting knowledge from different DKSs to understand the topic and answer user questions. It is the only piece of architecture where use case owners can make some changes like prompt engineering, caching, etc.

Functions

Figure 2 introduces pre-built functions that can be used for any assistant. It  enables easier onboarding for new use cases . Functions can be treated as  reusable building blocks for chatbot development . Assistants can easily enable and disable specific functions using configuration.

They can also facilitate knowledge sharing and collaboration within an organization. Users can share functions they have created, allowing others to leverage them and accelerate chatbot development efforts.

Using pre-built functions, developers can focus on each chatbot's unique logic and user interface rather than re-inventing the wheel for common functionalities like internet search. Also, using function calling, LLM can decide whether specific data knowledge storage should be called or not, optimizing the RAG process, reducing costs, and minimizing unnecessary calls to external resources.

Figure 2

Middleware

With the next diagram (Figure 3), we introduce an additional layer of middleware, a crucial enhancement that  fortifies our software by incorporating a unified authentication process and a prompt validation layer. This  middleware acts as a gatekeeper , ensuring that all requests meet our security and compliance standards before proceeding further into the system.

When a user sends a request, the middleware's  authentication module verifies the user's credentials to ensure they have the necessary permissions to access the requested resources. This step is vital in maintaining the integrity and security of our system, protecting sensitive data, and preventing unauthorized access. By implementing a robust authentication mechanism, we safeguard our infrastructure from potential breaches and ensure that only legitimate users interact with our assistants.

Next, the  prompt validation layer comes into play. This component is designed to scrutinize each incoming request to ensure it complies with company policies and guidelines. Given the sophisticated nature of modern AI models, there are numerous ways to craft queries that could potentially extract sensitive or unauthorized information. For instance, as highlighted in a  recent study , there are methods to extract training data through well-constructed queries. By validating prompts before they reach the AI model, we mitigate these risks, ensuring that the data processed is both safe and appropriate.

Figure 3

The middleware, comprising the authentication (Auth) and Prompt Verification Layer, acts as a gatekeeper to ensure secure and valid interactions. The authentication module verifies user credentials, while the Prompt Verification Layer ensures that incoming requests are appropriate and within the scope of the AI model's capabilities. This dual-layer security approach not only safeguards the system but also ensures that users receive relevant and accurate responses.

Adaptability is the key here. It is designed to be a common component for all our assistants, providing a standardized approach to security and compliance. This uniformity simplifies maintenance, as updates to the authentication or validation processes can be implemented across the board without needing to modify each assistant individually. Furthermore, this modular design allows for easy expansion and customization, enabling us to tailor the solution to meet the specific needs of different customers.

This means a more reliable and secure system that can adapt to their unique requirements. Whether you need to integrate new authentication protocols, enforce stricter compliance rules, or scale the system to accommodate more users, our middleware framework is flexible enough to handle these changes seamlessly.

Handlers

We are coming to the very beginning of our process: the handlers. Figure 4 highlights the crucial role of these components in  managing requests from various sources . Users can interact through different communication platforms, including popular ones in office environments such as Teams and Slack. These platforms are familiar to employees, as they use them daily for communication with colleagues.

Handling prompts from multiple sources can be complex due to the variations in how each platform structures requests. This is where our handlers play a critical role.

 They are designed to parse incoming requests and convert them into a standardized format , ensuring consistency in responses regardless of the communication platform used. By developing robust handlers, we ensure that the AI model provides uniform answers across all communicators, thereby enhancing reliability and user experience.

Moreover,  these handlers streamline the integration process, allowing for easy scalability as new communication platforms are adopted. This flexibility is essential for adapting to the evolving technological landscape and maintaining a cohesive user experience across various channels.

 The API handler facilitates the creation of custom, tailored front-end interfaces . This capability allows the company to deliver unique and personalized chat experiences that are adaptable to various scenarios.

For example, front-end developers can leverage the API handler to implement a mobile version of the chatbot or enable interactions with the AI model within a car. With comprehensive documentation, the API handler provides an effective solution for developing and integrating these features seamlessly.

In summary, the handlers are a foundational element of our AI infrastructure, ensuring seamless communication, robust security, and scalability. By standardizing requests and enabling versatile front-end integrations, they provide a consistent and high-quality user experience across various communication platforms.

Figure 4

Conclusions

The development of the LLM Hub platform is a significant step forward in adopting AI technology within large organizations. It effectively addresses the complexities and challenges of implementing chatbots in an easy, fast, and cost-effective way. But to maximize the potential of LLM Hub, architecture is not enough, and several key factors must be considered:

•     Continuous Collaboration:    Collaboration between data owners, use case owners, and the platform team is essential for the platform to stay at the forefront of AI innovation.
•     Compliance and Control:    In the corporate world, robust compliance measures must be implemented to ensure the chatbots adhere to industry and organizational standards. LLM Hub can be a perfect place for it. It can implement granular access controls, audit trails, logging, or policy enforcements.
•     Templates for Efficiency:    LLM Hub should provide customizable templates for all chatbot components that can be used in a new use case. Facilitating templates will help teams accelerate the creation and deployment of new assistants, improving efficiency and reducing time to market.

By adhering to these rules, organizations can unlock new ways for growth, efficiency, and innovation in the era of artificial intelligence. Investing in a well-designed LLM Hub platform equips corporations with the chatbot tools to:

•     Simplify Compliance:    LLM Hub ensures that chatbots created in the platform adhere to industry regulations and standards, safeguarding your company from legal implications and maintaining a positive brand name.
•     Enhance Security    : Security measures built into the platform foster trust among all customers and partners, safeguarding sensitive data and the organization's intellectual property.
•     Accelerate chatbot development    : Templates and tools provided by LLM Hub, or other use case owners enhance quickly development and launch of sophisticated chatbots.
•     Asynchronous Collaboration and Work Reduction:    An LLM Hub enables teams to work asynchronously on chatbot development, eliminating the need to duplicate efforts, e.g., to create a connection to the same data source or make the same action.

As AI technology continues to evolve, the potential applications of LLM Hubs will expand, opening new opportunities for innovation.  Organizations can leverage this technology to not only enhance customer interactions but also to streamline internal processes, improve decision-making, and foster a culture of continuous improvement. By integrating advanced analytics and machine learning capabilities, the LLM Hub can provide deeper insights and predictive capabilities, driving proactive business strategies.

 Furthermore, the modularity and scalability of the LLM Hub platform means that it can grow alongside the organization, adapting to changing needs without requiring extensive overhauls. Specifically, this growth potential translates to the ability to seamlessly integrate new tools and functionalities into the entire LLM Hub ecosystem. Additionally, new chatbots can be simply added to the platform and use already implemented tools as the organization expands. This future-proof design ensures that investments made today will continue to yield benefits in the long run.

The successful implementation of an LLM Hub can transform the organizational landscape, making AI an integral part of the business ecosystem. This transformation enhances operational efficiency and positions the organization as a leader in technological innovation, ready to meet future challenges and opportunities.

In an era where more than  80% of enterprises are expected to use Generative AI by 2026, up from less than 5% in 2023, the integration of AI chatbots is becoming increasingly common​. This adoption is driven by the significant efficiency boosts these technologies offer, with  over half of businesses now deploying conversational AI for customer interactions.

In fact, 92% of Fortune  500 companies are using OpenAI’s technology, with 94% of business executives believing that AI is a key to success in the future.

Challenges to GenAI implementation

The implementation of large language models (LLMs) and  AI-driven chatbots is a challenging task in the current enterprise technology scene. Apart from the complexity of integrating these technologies, there is a crucial need to  manage the vast amount of data they process securely and ethically. This emphasizes the importance of having robust data governance practices in place.

Organizations deploying generative AI chatbots may face  security risks associated with both external breaches and internal data access. Since these chatbots are designed to streamline operations, they require  access to sensitive information . Without proper control measures in place, there is a high possibility that confidential information may be inadvertently accessed by unauthorized personnel.

For example, chatbots or AI tools are used to automate financial processes or provide financial insights. Failures in secure data management in this context may lead to malicious breaches.

Similarly, a customer service bot may expose confidential customer data to departments that do not have a legitimate need for it. This highlights the need for strict access controls and proper data handling protocols to ensure the security of sensitive information.

Dealing with complexities of data governance and LLMs

To integrate LLMs into current data governance frameworks, organizations need to adjust their strategy. This lets them use LLMs effectively while still following important standards like data quality, security, and compliance.

•  It is crucial to     adhere to ethical and regulatory standards    when using data within LLMs. Establish clear guidelines for data handling and privacy.
•  Devise strategies for the     effective management and anonymization    of the vast data volumes required by LLMs.
•  Regular     updates to governance policies    are necessary to keep pace with technological advancements, ensuring ongoing relevance and effectiveness.
•  Implement     strict oversight and access controls to prevent unauthorized exposure    of sensitive information through, for example, chatbots.

Introducing the LLM hub: centralizing data governance

An LLM hub empowers companies to manage data governance effectively by centralizing control over how data is accessed, processed, and used by LLMs within the enterprise. Instead of implementing fragmented solutions, this hub serves as a unified platform for overseeing and integrating AI processes.

By directing all LLM interactions through this centralized platform, businesses can monitor how sensitive data is being handled. This guarantees that confidential information is only processed when required and in full compliance with privacy regulations.

Role-Based Access Control in the LLM hub

A key feature of the LLM Hub is its implementation of  Role-Based Access Control (RBAC) . This system enables precise delineation of access rights, ensuring that only authorized personnel can interact with specific data or AI functionalities. RBAC  limits access to authorized users based on their roles in their organization. This method is commonly used in various IT systems and services, including those that provide access to LLMs through platforms or hubs designed for managing these models and their usage.

In a typical RBAC system for an LLM Hub, roles are defined based on the job functions within the organization and the access to resources that those roles require. Each role is assigned specific permissions to perform certain tasks, such as generating text, accessing billing information, managing API keys, or configuring model parameters. Users are then assigned roles that match their responsibilities and needs.

 Here are some of the key features and benefits of implementing RBAC in an LLM Hub:

•  By limiting access to resources based on roles, RBAC helps to minimize potential security risks. Users have access only to the information and functionality necessary for their roles, reducing the chance of accidental or malicious breaches.
•  RBAC allows for easier management of user permissions. Instead of assigning permissions to each user individually, administrators can assign roles to users, streamlining the process and reducing administrative overhead.
•  For organizations that are subject to regulations regarding data access and privacy, RBAC can help ensure compliance by strictly controlling who has access to sensitive information.
•  Roles can be customized and adjusted as organizational needs change. New roles can be created, and permissions can be updated as necessary, allowing the access control system to evolve with the organization.
•  RBAC systems often include auditing capabilities, making it easier to track who accessed what resources and when. This is crucial for investigating security incidents and for compliance purposes.
•  RBAC can enforce the principle of separation of duties, which is a key security practice. This means that no single user should have enough permissions to perform a series of actions that could lead to a security breach. By dividing responsibilities among different roles, RBAC helps prevent conflicts of interest and reduces the risk of fraud or error.

Practical application: safeguarding HR Data

Let's break down a practical scenario where an LLM Hub can make a significant difference - managing HR inquiries:

•     Scenario    : An organization employed chatbots to handle HR-related questions from employees. These bots need access to personal employee data but must do so in a way that prevents misuse or unauthorized exposure.

•     Challenge:    The main concern was the risk of sensitive HR data—such as personal employee details, salaries, and performance reviews—being accessed by unauthorized personnel through the AI chatbots. This posed a significant risk to privacy and compliance with data protection regulations.

•     Solution with the LLM hub    :  
   
  •    Controlled access: Through RBAC, only HR personnel can query the chatbot for sensitive information, significantly reducing the risk of data exposure to unauthorized staff.  
   
  •    Audit trails: The system maintained detailed audit trails of all data access and user interactions with the HR chatbots, facilitating real-time monitoring and swift action on any irregularities.  
   
  •    Compliance with data privacy laws: To ensure compliance with data protection regulations, the LLM Hub now includes automated compliance checks. These help to adjust protocols as needed to meet legal standards.  
   

•     Outcome:    The integration of the LLM Hub at the company led to a significant improvement in the security and privacy of HR records. By strictly controlling access and ensuring compliance, the company not only safeguarded employee information but also strengthened its stance on data ethics and regulatory adherence.

Conclusion

Robust data governance is crucial as businesses embrace LLMs and AI. The LLM Hub provides a forward-thinking solution for managing the complexities of these technologies. Centralizing data governance is key to ensuring that organizations can leverage AI to improve their operational efficiency without compromising on security, privacy, or ethical standards. This approach not only helps organizations avoid potential pitfalls but also enables sustainable innovation in the AI-driven enterprise landscape.

‍