Case Study
Knowledge AI Assistant Supporting Employees in Daily Work
The company operates in a complex and information-rich environment where employees frequently need to access, process, and utilize vast amounts of internal knowledge to complete tasks efficiently.
However, navigating internal documentation, policies, best practices, and procedural guidelines can be time-consuming and often lead to inefficiencies in day-to-day operations.
The company was seeking a solution to enhance knowledge retrieval.
Approach
The customer engaged Grape Up to explore how to tackle the challenge, with a focus on implementing a private AI Assistant trained exclusively on the organization’s proprietary knowledge.
Using a consulting-led approach, Grape Up proposed the optimal ChatGPT integration strategy, along with a tailored tech stack designed to maximize performance and ensure strong user permission and authorization controls for enhanced security.
To support seamless adoption, Grape Up also recommended a user-friendly interface accessible to all customer employees, making the solution intuitive and easy to use across the organization.
Outcome
Grape Up developed an AI Assistant – a private ChatGPT trained specifically on the organization’s proprietary knowledge.
The solution offers a modern, unified chatbot experience that enables quick and seamless access to information from multiple internal systems. By delivering context-aware and accurate responses based on user files, knowledge bases, and operational data, the AI Assistant supports day-to-day tasks with precision.
As a result, it significantly enhances operational efficiency and helps teams streamline workflows.