Case Study
AI Assistant to Improve Customer Experience
The company faced the challenge of ensuring that airport customers received accurate and timely information amidst rapidly changing travel schedules and diverse communication channels.
In an environment where flight delays, gate changes, and real-time updates are critical, inconsistencies and delays in disseminating information led to customer confusion and operational inefficiencies.
This situation underscored the need for an integrated solution that could consolidate data from multiple sources and deliver precise, real-time updates directly to passengers.
Approach
The project began with a comprehensive consulting phase to identify both end-customer needs and airport operational requirements.
Based on these insights, the Grape Up & Addepto team designed and developed the user interface and streaming application, integrated backend AI models, and established smooth, reliable communication between all system components.
To enhance usability, the team conducted extensive performance optimization through iterative testing and successfully deployed the AI Assistant in a live airport environment, ensuring a seamless and responsive user experience.
Outcome
By delivering the AI Assistant, the Grape Up and Addepto teams empowered the customer to offer instant and accurate responses, enhanced by personalized assistance and multilingual support.
This not only elevated the overall passenger experience but also reinforced the company’s position as a frontrunner in AI-driven airport innovation.
The solution contributes to the company’s competitive edge by demonstrating its commitment to intelligent, customer-centric technology and by setting a new standard for efficiency and service quality in the aviation industry.