End-to-end delivery and operations
A structured implementation approach with ongoing support, SLA, and operational ownership from day one.
Cloudboostr implementation
A structured path to production
A phased approach covering design, deployment, and workload onboarding - with clear deliverables at each stage.
Phase 1 - Architecture & Design
Assessment & Platform Design
- Infrastructure review (DC, virtualisation, networking, storage)
- Cloud readiness & workload classification
- Regulatory & data residency analysis
- OpenStack & Kubernetes architecture design
- Identity & access model definition
- Network segmentation & connectivity design
- Observability & monitoring architecture
- Security & compliance requirements
- High-level sizing & capacity planning
Phase 2 - Deployment
Infrastructure, Runtime & AI Layer
- Hardware or EU partner env. preparation
- OpenStack installation & configuration
- Storage & networking setup
- Identity & tenant configuration
- Kubernetes cluster provisioning & configuration
- Lifecycle management setup
- AI platform services deployment & testing
- Observability & security stack implementation
- CI/CD & GitOps integration (if required)
Phase 3 - Migration & Rollout
Workload Onboarding & Operations
- Workload assessment & prioritisation
- Application migration or deployment
- Performance & resilience validation
- Security & compliance checks
- 2nd & 3rd line support setup
- Capacity optimisation
- Knowledge transfer & enablement workshops
- Continuous improvement & automation expansion
Enterprise Support
Support aligned to your operating model
Basic Support
For teams managing their own platform day-to-day
- Business hours availability
(9 am-5 pm CET) - Unlimited support requests
- Support channels: web
- 12–36 month duration
Dedicated Support
For teams needing deeper expertise and faster escalation
- Dedicated Support Engineers
- Installation & configuration support
- Ongoing technical advisory
- Root cause analysis
- Support channels: web, email, Slack
Operations & Maintenance
Fully managed 24/7 operations
- 24/7 monitoring and incident response
- Dedicated Operations Engineers
- Proactive monitoring
- Performing upgrades and patches
- Backup strategy execution
- Root cause analysis
- Support channels: web, email, Slack, phone
Support features
SLA
Basic support
Dedicated support
Operations
& Maintenance
Operations hours
9am – 5pm CET
9am – 5pm CET
24/7
1st level support
Optional
2nd level support
3rd level support
24/7 support
Optional (Sev 1 issues only)
(Sev 1 issues only)
Support channels
Web
Web, Email, Slack
Web, Email, Slack, Phone
Number of support requests
Unlimited
Unlimited
Unlimited
Duration of service
12 - 36 months
12 - 36 months
12 - 36 months
Dedicated Support Engineers
Dedicated Operations Engineers
Proactive monitoring
Root cause analysis
Guiding platform upgrades and patches
Performing platform upgrades and patches
Backup strategy assistance and execution guidance
Response Times
Critical (Severity 1)
4 business hours
2 business hours
2 business hour
Urgent (Severity 2)
8 business hours
4 business hours
4 business hours
Medium (Severity 3)
8 business hours
8 business hours
8 business hours
Low (Severity 4)
16 business hours
8 business hours
8 business hours