End-to-end delivery and operations
A structured implementation approach with ongoing support, SLA, and operational ownership from day one.
A structured path to production
A phased approach covering design, deployment, and workload onboarding - with clear deliverables at each stage.
Phase 1 - Architecture & Design
Assessment & Platform Design
- Infrastructure review (DC, virtualisation, networking, storage)
- Cloud readiness & workload classification
- Regulatory & data residency analysis
- OpenStack & Kubernetes architecture design
- Identity & access model definition
- Network segmentation & connectivity design
- Observability & monitoring architecture
- Security & compliance requirements
- High-level sizing & capacity planning
Phase 2 - Deployment
Infrastructure, Runtime & AI Layer
- Hardware or EU partner env. preparation
- OpenStack installation & configuration
- Storage & networking setup
- Identity & tenant configuration
- Kubernetes cluster provisioning & configuration
- Lifecycle management setup
- AI platform services deployment & testing
- Observability & security stack implementation
- CI/CD & GitOps integration (if required)
Phase 3 - Migration & Rollout
Workload Onboarding & Operations
- Workload assessment & prioritisation
- Application migration or deployment
- Performance & resilience validation
- Security & compliance checks
- 2nd & 3rd line support setup
- Capacity optimisation
- Knowledge transfer & enablement workshops
- Continuous improvement & automation expansion
Support aligned to your operating model
Basic Support
For teams managing their own platform day-to-day
- Business hours availability
(9 am-5 pm CET) - Unlimited support requests
- Support channels: web
- 12–36 month duration
Dedicated Support
For teams needing deeper expertise and faster escalation
- Dedicated Support Engineers
- Installation & configuration support
- Ongoing technical advisory
- Root cause analysis
- Support channels: web, email, Slack
Operations & Maintenance
Fully managed 24/7 operations
- 24/7 monitoring and incident response
- Dedicated Operations Engineers
- Proactive monitoring
- Performing upgrades and patches
- Backup strategy execution
- Root cause analysis
- Support channels: web, email, Slack, phone
SLA
FAQ
Learn more about Cloudboostr
Cloudboostr has three support tiers: Basic Support (9am–5pm CET, web channel, 4-hour critical response), Dedicated Support (9am–5pm CET, web/email/Slack, dedicated engineers, 2-hour critical response), and Operations & Maintenance (24/7 coverage, dedicated Operations Engineers, proactive monitoring, web/email/Slack/phone, performing upgrades and patches). All tiers run for 12–36 months with unlimited support requests.
Yes. The Operations & Maintenance tier provides 24/7 fully managed platform operations by Grape Up's dedicated Operations Engineers. This includes continuous monitoring and incident response, proactive health checks, performing all platform upgrades and patches, backup strategy execution, and root cause analysis for all incidents. It is available via web, email, Slack, and phone.
he Workload Onboarding phase covers migration of existing applications onto Cloudboostr. This includes containerisation guidance, CI/CD pipeline configuration for the new environment, application lifecycle management setup, developer enablement and knowledge transfer, and validation of all workloads running correctly in the production Cloudboostr environment.
The Architecture & Design phase includes: infrastructure review (data center, virtualisation, networking, storage), cloud readiness and workload classification, regulatory and data residency analysis, OpenStack and Kubernetes architecture design, identity and access model definition, network segmentation and connectivity design, observability and monitoring architecture planning, security and compliance requirements, and high-level sizing and capacity planning.
Cloudboostr support contracts run for 12 to 36 months across all three tiers — Basic, Dedicated, and Operations & Maintenance. All tiers include unlimited support requests throughout the contract duration.