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A direct helpline to Cloudboostr experts who will give you answers and get you back on the right track.
Dedicated Support Engineers are available to provide hands-on assistance with any issues related to your Cloudboostr installation.
A managed service, aimed at maintaining a 24/7 continuity of your business and ensuring your Cloudboostr platform functions properly, securely and reliably.
Basic support |
Dedicated support |
Operations & Maintenance |
|
---|---|---|---|
1st level support | Optional | ||
2nd level support | |||
3rd level support | |||
24/7 support | Optional | ||
Support channels | Web, Email | Web, Email, Slack | Web, Email, Slack, Phone |
Number of support requests | Unlimited | Unlimited | Unlimited |
Duration of service | 6 - 36 months | 6 - 36 months | 12 - 36 months |
Dedicated Support Engineers | |||
Dedicated Operations Engineers | |||
Proactive monitoring | |||
Root cause analysis | |||
Guiding platform upgrades and patches | - | ||
Performing platform upgrades and patches | |||
Backup strategy assistance and execution guidance | |||
Response Times | |||
Critical (Severity 1) | 4 business hours | 2 business hours | 1 business hours |
Urgent (Severity 2) | 8 business hours | 4 business hours | 4 business hours |
Medium (Severity 3) | 8 business hours | 8 business hours | 8 business hours |
Low (Severity 4) | 16 business hours | 8 business hours | 8 business hours |
We can guide you through the whole cloud-native journey to ensure you fully benefit from the Cloudboostr platform.
Advice on the best ways to architect a cloud native environment in an organization to ensure successful adoption of cloud native approach both from operational and organizational aspect.
Install Cloudboostr platform with default configuration for a given cloud provider and recommended initial setup.
Enhance Cloudboostr by setting up application CI/CD pipelines, deploying brokered data services, and introducing custom platform modifications.
In-depth hands-on training for ops engineers on Cloudboostr architectural and operational details.
Enable software development teams with Cloudboostr platform and other cloud-native tools and technologies to increase application delivery speed.