Basic
Support


A direct helpline to Cloudboostr experts who will give you answers and get you back on the right track.



Dedicated
Support


Dedicated Support Engineers are available to provide hands-on assistance with any issues related to your Cloudboostr installation.



Operations
& Maintenance


A managed service, aimed at maintaining a 24/7 continuity of your business and ensuring your Cloudboostr platform functions properly, securely and reliably.

Support features


Basic
support
Dedicated
support
Operations
& Maintenance
1st level support Optional
2nd level support
3rd level support
24/7 support Optional
Support channels Web, Email Web, Email, Slack Web, Email, Slack, Phone
Number of support requests Unlimited Unlimited Unlimited
Duration of service 6 - 36 months 6 - 36 months 12 - 36 months
Dedicated Support Engineers
Dedicated Operations Engineers
Proactive monitoring
Root cause analysis
Guiding platform upgrades and patches -
Performing platform upgrades and patches
Backup strategy assistance and execution guidance
Response Times
Critical (Severity 1) 4 business hours 2 business hours 1 business hours
Urgent (Severity 2) 8 business hours 4 business hours 4 business hours
Medium (Severity 3) 8 business hours 8 business hours 8 business hours
Low (Severity 4) 16 business hours 8 business hours 8 business hours

Services


We can guide you through the whole cloud-native journey to ensure you fully benefit from the Cloudboostr platform.



Cloud Native
Architecture Design


Advice on the best ways to architect a cloud native environment in an organization to ensure successful adoption of cloud native approach both from operational and organizational aspect.



Cloudboostr Setup
& Installation


Install Cloudboostr platform with default configuration for a given cloud provider and recommended initial setup.



Customization & Advanced
Configuration


Enhance Cloudboostr by setting up application CI/CD pipelines, deploying brokered data services, and introducing custom platform modifications.


learn more


Operations Workshop


In-depth hands-on training for ops engineers on Cloudboostr architectural and operational details.



Cloud Native Enablement


Enable software development teams with Cloudboostr platform and other cloud-native tools and technologies to increase application delivery speed.


learn more

Learn
more about
Cloudboostr


Check documentation


Why Cloudboostr?


Cloudboostr empowers teams to ship with confidence and agility. It enables developers to focus on the code and provides them with a unified platform to continuously deliver ideas to production.


get to know more

Pricing


Cloudboostr empowers teams to ship with confidence and agility. It enables developers to focus on the code and provides them with a unified platform to continuously deliver ideas to production.


get to know more

Request a demo


Don't hesitate to tell us what kind of help you need



Please add some short introduction to your case:




The controller of the data within the scope provided above is Grape Up Spółka z ograniczoną odpowiedzialnością with its seat in Krakow, 44 Gabrieli Zapolskiej Str, 30-126 Kraków, KRS no. 0000513816. The data will be processed in order to contact you and in case you give us your consent - to provide information about our products and services. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: info@grapeup.com. For full information about processing of personal data please visit Privacy Policy.