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A direct helpline to Cloudboostr experts who will give you answers and get you back on the right track.
Dedicated Support Engineers are available to provide hands-on assistance with any issues related to your Cloudboostr installation.
A managed service, aimed at maintaining a 24/7 continuity of your business and ensuring your Cloudboostr platform functions properly, securely and reliably.
|1st level support||Optional|
|2nd level support|
|3rd level support|
|Support channels||Web, Email||Web, Email, Slack||Web, Email, Slack, Phone|
|Number of support requests||Unlimited||Unlimited||Unlimited|
|Duration of service||6 - 36 months||6 - 36 months||12 - 36 months|
|Dedicated Support Engineers|
|Dedicated Operations Engineers|
|Root cause analysis|
|Guiding platform upgrades and patches||-|
|Performing platform upgrades and patches|
|Backup strategy assistance and execution guidance|
|Critical (Severity 1)||4 business hours||2 business hours||1 business hours|
|Urgent (Severity 2)||8 business hours||4 business hours||4 business hours|
|Medium (Severity 3)||8 business hours||8 business hours||8 business hours|
|Low (Severity 4)||16 business hours||8 business hours||8 business hours|
We can guide you through the whole cloud-native journey to ensure you fully benefit from the Cloudboostr platform.
Advice on the best ways to architect a cloud native environment in an organization to ensure successful adoption of cloud native approach both from operational and organizational aspect.
Install Cloudboostr platform with default configuration for a given cloud provider and recommended initial setup.
Enhance Cloudboostr by setting up application CI/CD pipelines, deploying brokered data services, and introducing custom platform modifications.
In-depth hands-on training for ops engineers on Cloudboostr architectural and operational details.
Enable software development teams with Cloudboostr platform and other cloud-native tools and technologies to increase application delivery speed.