A direct helpline to Cloudboostr experts who will give you answers and get you back on the right track.
Dedicated Support Engineers are available to provide hands-on assistance with any issues related to your Cloudboostr installation.
A managed service, aimed at maintaining a 24/7 continuity of your business and ensuring your Cloudboostr platform functions properly, securely and reliably.
| Basic support | Dedicated support | Operations & Maintenance | |
|---|---|---|---|
| 1st level support | Optional | ||
| 2nd level support | |||
| 3rd level support | |||
| 24/7 support | Optional | ||
| Support channels | Web, Email | Web, Email, Slack | Web, Email, Slack, Phone |
| Number of support requests | Unlimited | Unlimited | Unlimited |
| Duration of service | 6 - 36 months | 6 - 36 months | 12 - 36 months |
| Dedicated Support Engineers | |||
| Dedicated Operations Engineers | |||
| Proactive monitoring | |||
| Root cause analysis | |||
| Guiding platform upgrades and patches | - | ||
| Performing platform upgrades and patches | |||
| Backup strategy assistance and execution guidance | |||
| Response Times | |||
| Critical (Severity 1) | 4 business hours | 2 business hours | 1 business hours |
| Urgent (Severity 2) | 8 business hours | 4 business hours | 4 business hours |
| Medium (Severity 3) | 8 business hours | 8 business hours | 8 business hours |
| Low (Severity 4) | 16 business hours | 8 business hours | 8 business hours |
We can guide you through the whole cloud-native journey to ensure you fully benefit
from the Cloudboostr platform.
Cloud Native Advice on the best ways to architect a cloud native environment in an organization to ensure successful adoption of cloud native approach both from operational and organizational aspect.
Cloudboostr Setup Install Cloudboostr platform with default configuration for a given cloud provider and recommended initial setup.
Customization & Advanced Enhance Cloudboostr by setting up application CI/CD pipelines, deploying brokered data services, and introducing custom platform modifications.
Learn more about our Platform Enablement services
Operations WorkshopIn-depth hands-on training for ops engineers on Cloudboostr architectural and operational details.
Cloud Native EnablementEnable software development teams with Cloudboostr platform and other cloud-native tools and technologies to increase application delivery speed.
Learn more about our Engineer Enablement services
