Cloudboostr provides a perfectly
optimized remote support service
in the most convenient way

Basic
Support

A direct helpline to Cloudboostr experts who will give you answers and get you back on the right track.

Dedicated
Support

Dedicated Support Engineers are available to provide hands-on assistance with any issues related to your Cloudboostr installation.

Operations
& Maintenance

A managed service, aimed at maintaining a 24/7 continuity of your business and ensuring your Cloudboostr platform functions properly, securely and reliably.

Support features

support center
Basic
support		 Dedicated
support		 Operations
& Maintenance
1st level support Optional
2nd level support
3rd level support
24/7 support Optional
Support channels Web, Email Web, Email, Slack Web, Email, Slack, Phone
Number of support requests Unlimited Unlimited Unlimited
Duration of service 6 - 36 months 6 - 36 months 12 - 36 months
Dedicated Support Engineers
Dedicated Operations Engineers
Proactive monitoring
Root cause analysis
Guiding platform upgrades and patches -
Performing platform upgrades and patches
Backup strategy assistance and execution guidance
Response Times
Critical (Severity 1) 4 business hours 2 business hours 1 business hours
Urgent (Severity 2) 8 business hours 4 business hours 4 business hours
Medium (Severity 3) 8 business hours 8 business hours 8 business hours
Low (Severity 4) 16 business hours 8 business hours 8 business hours

Services

We can guide you through the whole cloud-native journey to ensure you fully benefit from the Cloudboostr platform.

Cloud Native
Architecture Design

Advice on the best ways to architect a cloud native environment in an organization to ensure successful adoption of cloud native approach both from operational and organizational aspect.

Cloudboostr Setup
& Installation

Install Cloudboostr platform with default configuration for a given cloud provider and recommended initial setup.

Customization & Advanced
Configuration

Enhance Cloudboostr by setting up application CI/CD pipelines, deploying brokered data services, and introducing custom platform modifications.

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Operations Workshop

In-depth hands-on training for ops engineers on Cloudboostr architectural and operational details.

Cloud Native Enablement

Enable software development teams with Cloudboostr platform and other cloud-native tools and technologies to increase application delivery speed.

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Request a demo

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