Overview

Challenges

  • Very long product development cycle times
  • Lack of mastery in continuous integration and continuous delivery
  • Faced with disruption in the Telco business

Solution

  • Dedicated developer team specialized in Cloud Native Technology
  • Developed multiple 12 factor applications on top of Cloud Foundry
  • Consulted on and streamlined the CI/CD pipeline

Benefits

  • Increased velocity of application delivery
  • Increased quality of customer service and satisfaction
  • More efficient allocation of internal resources and budgets

The case

Swisscom is Switzerland’s premier telecom company, one of its leading IT companies and also one of the most sustainable companies in Europe. Swisscom aims to offer its customers superior IT and communication infrastructure.

Swisscom’s challenges

Swisscom is part of a turbulent business landscape where disruption is coming from all sides. They recognized that due to a skill gap in continuous integration and development and extended product development cycle times, they were not able to rapidly develop new applications.

The choice for Grape Up

Grape Up has extensive experience developing custom software for the Telecom industry. That, coupled with a DevOps approach and experience in building applications on top of Cloud Foundry, made Grape Up the right fit for Swisscom.

Grape Up’s deliverables and biggest challenge

Grape Up has been providing Swisscom with a dedicated team for developing Cloud Native applications for the business domains: Mobility, M2M and IoT. Grape Up’s biggest challenge has been helping Swisscom implement an Agile culture. This means how to apply Agile principles in the process of creating new products and services at the speed of business.

Project achievements

Swisscom’s applications release frequency increased significantly. Because of continuous delivery, customers have instant access to updated services and Swisscom stays a step ahead of the competition. By automating several processes in the pipeline, they reduced labor costs while increasing the quality of customer service and satisfaction.